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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first step you should take is to click the Help button, which is present on each page. A context menu will appear. It includes exhaustive information about all the actions that you can perform on the page in question. Each pop-up window opens on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast range of instructional video clips explaining how to use our Control Panel. They're made for those of you who would like to see how things are getting done rather than just reading articles. Thus, everyone can swiftly get to know our hosting Control Panel by merely watching our step-by-step how-to video clips.

F.A.Q.

If you can't discover the solution you need, have a glance at our comprehensive FAQ database, which contains questions asked by actual clients and provides real solutions. We constantly update our FAQ section with new questions & answers in order to embrace all the innovations and new additions to our web hosting platform.

Ticketing System

If you still can't find the solution you need in the FAQ database either, we have a great team of customer support engineers available 24/7 and ready to help you with any query. Each trouble ticket you open will be responded to in less than sixty minutes (the average support ticket response time being only twenty mins), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 281117

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com